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If your Bluetooth mouse scroll is not working on your Windows 11/10 computer, this post may help you fix it. A Bluetooth mouse runs on a battery (either chargeable or non-chargeable). So, when a Bluetooth mouse does not work, first, we check whether it is completely charged or not (in case of rechargeable batteries), or if its batteries are drained out or not (in case of non-rechargeable batteries). But according to the users, only the scroll wheel is not working. Therefore, in this case, replacing the batteries does not work here.

Why won’t my Bluetooth mouse scroll?

The problem of malfunctioning of Bluetooth mouse scroll wheel might be occurring due to hardware or software issues. In this article, we have explained some solutions to fix this problem. But before you dive into these troubleshooting methods, we suggest you try the following workouts:

  • Restart your computer: You might be experiencing the issue due to a minor glitch. In this case, restarting the computer fixes the issue.
  • Disconnect your Bluetooth mouse and connect it again: Open Windows 11/10 Settings and remove your Bluetooth mouse from there. After that, connect it again and see if it works.
  • Physically clean your mouse: If dust is accumulated on the scroll wheel, it will not make a proper connection with the integrated circuit inside the mouse. This is the most common cause of malfunctioning of the mouse scroll wheel. In this case, physically cleaning the mouse fixes the problem. Be gentle while cleaning your mouse and make sure you do not damage it.

Fix Bluetooth mouse scroll not working on Windows 11/10

If the Bluetooth mouse scroll is not working on your Windows 11/10 computer, you can try the following solutions in no particular order:

  1. Run the Bluetooth Troubleshooter
  2. Disable Fast Startup
  3. Roll back your Bluetooth mouse driver
  4. Update your Bluetooth mouse driver
  5. Troubleshoot in a Clean Boot state

Let’s see all these fixes in detail.

1] Run the Bluetooth Troubleshooter

Because the problem is occurring on the Bluetooth mouse, running the Bluetooth Troubleshooter may fix it. Troubleshooters are the automated tools developed by Microsoft that help users fix the common issues occurring on their systems.

Windows 11 and Windows 10 have different user interfaces. Therefore, the steps to run Bluetooth Troubleshooter are different for both Windows 11 and Windows 10 users.

Windows 11

Run Bluetooth Troubleshooter in Windows 11

You can run Bluetooth Troubleshooter on your Windows 11 computer by following the below instructions:

  1. Right-click on Start and select Settings.
  2. Go to “System > Troubleshoot > Other Troubleshooters.”
  3. No, click on the Run button next to the Bluetooth.

Windows 10

Bluetooth Troubleshooter

Windows 10 users have to go through the following steps:

  1. Right-click on Start and select Settings.
  2. Go to “Update & Security > Troubleshoot > Additional Troubleshooters.”
  3. Scroll down and select Bluetooth.
  4. Now, click Run the Troubleshooter.

Let the troubleshooter finish its work. You can also try running the Hardware and Devices Troubleshooter.

Now, check whether the scroll button is working or not.

2] Disable Fast Startup

Disabling the Fast Startup has fixed the issue for some users. You can also try this and see if it works for you.

3] Roll back your Bluetooth mouse driver

If you are experiencing the issue after a recent Windows update, you can try rolling back your Bluetooth mouse driver. This may fix the problem. The steps to roll back your Bluetooth mouse driver are written below:

  1. Click on Windows Search and type Device Manager.
  2. Select the Device Manager from the Search Results.
  3. In the Device Manager, expand the Bluetooth node.
  4. Right-click on your Bluetooth mouse driver and select Properties.
  5. Select the Driver tab and check if the Roll back button is clickable. If yes, click on it.

After rolling back your Bluetooth mouse driver, check if the issue persists.

4] Update or reinstall your Bluetooth mouse driver

  1. Use the Windows Optional Update feature to install the latest version of your Bluetooth mouse driver.
  2. You can visit the manufacturer’s website, download the latest version of your Bluetooth driver, and install it manually. Before running the installer file, uninstall the existing diver from the Device Manager.
  3. Update your Bluetooth driver from the Device Manager. The steps for the same are listed below:
    • Launch the Device Manager.
    • Expand your Bluetooth node.
    • Right-click on your Bluetooth mouse driver and select Update driver.
    • Now, click Search automatically for drivers. Let Windows update your device driver.

Now, check if the issue persists or not.

5] Troubleshoot in a Clean Boot State

By troubleshooting your computer in the Clean Boot state, you will know if there is any third-party application or a startup program causing the problem. Once you find the culprit application or software, consider uninstalling it.

How do I fix the scroll wheel on my Microsoft Bluetooth mouse?

If your Microsoft Bluetooth scroll wheel is not working, first, check its batteries. If its batteries are drained out, replace them and then check if the mouse works or not. The most common cause of the problem with the scroll wheels of mice is the accumulation of dirt and dust. If this is the case with you, you have to clean it physically.

Other causes of the problem are corrupted or outdated mouse drivers, conflicting applications, etc. You can try the solutions described above in this article to fix the problem.

Hope this helps.

Bluetooth mouse scroll not working Windows

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